We are looking for a motivated and customer-focused Sales Customer Service Representative to join our remote team. In this role, you will assist customers with inquiries, resolve issues, and promote products or services to drive sales. The ideal candidate is a strong communicator who can deliver excellent customer experiences while meeting sales goals.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about products, services, and promotions
• Identify customer needs and recommend appropriate products or solutions
• Upsell or cross-sell products to meet sales targets
• Resolve customer complaints and ensure satisfaction
• Process orders, returns, and account updates
• Maintain detailed records of customer interactions in CRM systems
• Follow company guidelines and meet performance metrics (sales, response time, customer satisfaction)

Requirements:

• High school diploma or equivalent
• Previous experience in customer service, sales, or call center roles preferred
• Excellent verbal and written communication skills
• Strong problem-solving and negotiation abilities
• Comfortable with sales targets and performance goals
• Basic computer skills and familiarity with CRM software
• Ability to multitask and manage time effectively
• Reliable internet connection and a quiet home workspace

Preferred Qualifications:

• Experience in remote or work-from-home roles
• Knowledge of sales techniques (upselling, cross-selling)
• Familiarity with tools like Salesforce, Zendesk, or similar platforms

Work Schedule:

• Flexible shifts (day, evening, or weekend availability may be required)
• Full-time and part-time positions available

Compensation & Benefits:

• Competitive base pay plus commission or bonuses
• Paid training
• Flexible remote work environment
• Opportunities for career advancement